Call Events

Article

View step-by-step interactions of every customer call.

Telekit’s Call Events feature allows you to gain insights into your customer calls so that you can make informed business decisions. Simply hover over a call log and click the Call Events icon. A popup will appear displaying the step-by-step interaction between the caller, Telekit, and your business.

At the top of the pop up, you’ll see the caller’s phone number, your business phone number, and the call duration. All the interactions that took place during the call will appear in chronological order.

Depending on what happens during a customer call, you can see the following interactions:

  • Call started
  • Connected to Telekit
  • Menu option the caller selected
  • Transfer number that Telekit rings
  • Any call forwarding phone numbers that Telekit rings
  • Recipient that answers the call
  • Any Telekit voicemail left
  • Any Telekit or caller errors that are encountered during a call
  • Call ending party

Here are a couple of examples of Call Events:

Call Events for a successful call transfer

Call Events for when Telekit handles caller errors

Call tracking provides valuable insights into every customer interaction with your business. By viewing detailed call logs, you can see when customers called, which menu options they selected, who they spoke with, and whether they reached voicemail. This comprehensive view enables more efficient follow-ups and personalized service - customers won't need to repeat their story, and your team can provide informed, supportive responses. The result? More productive conversations and customers who feel valued and understood.

Sign up for a free 30-day trial today.

Sign up for
our webinar

email & number
sales@telekit.com
support@telekit.com
+1 (312) 546-4456
address
Deerfield Office
570 Lake Cook Road
Suite 400
Deerfield, IL 60015

Chicago Loop Office
2 North Riverside Plaza
Suite 225
Chicago, IL 60606  

Thank you!

Your submission has been received!
Oops! Something went wrong while submitting the form.

More resources

Getting Started with Square Integration
Streamline Forensic Nursing Communication
Manage Appointments with Square
Call Screening
SMS Notifications of Call Activity
Voicemail
Call Routing
Call Forwarding
Choosing a Business Phone Number and more stuff
Get Started with Telekit

Get in touch!

email & number
sales@telekit.com
support@telekit.com
+1 (312) 546-4456
address
Deerfield Office
570 Lake Cook Road
Suite 400
Deerfield, IL 60015

Chicago Loop Office
2 North Riverside Plaza
Suite 225
Chicago, IL 60606  

Thank you!

Your submission has been received!
Oops! Something went wrong while submitting the form.