Increase Productivity with Call Routing

Let’s see how Telekit can help speed up problem resolution:

Your customer calls your business because they have a need or an issue, e.g., to schedule an appointment or ask questions about your services. Once Telekit answers and provides a set of menu options, your customer chooses a menu option and is routed to the associate who can help them. That's it! That's call routing in a nutshell.

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Use our simple drag and drop elements to set up your application. You can choose to direct your customer's call to an associate (with the ability to forward calls) or send them to voicemail. Telekit helps you delegate customer service responsibilities between your team members based on your caller needs. Check out our video below to see how to easily set up Call Routing.

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Have an employee out sick and need to change your call routing? This just takes a couple clicks to edit your application and publish again. Need to leave the office for a couple hours? Just route to your mobile phone so you never miss a call.

With your phone calls directed to the right people and places, you can relax knowing that customer service is being handled quickly and efficiently.

Save time (and your sanity). Sign up for a free 30 day trial.

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