Improve Call Management with Telekit’s Call Screening
Call screening provides crucial context about incoming calls before you answer them. When enabled, you'll know which menu option your caller selected, allowing you to accept or decline the call. If you accept the call, the heads up from Telekit will give you the opportunity to prepare relevant resources and deliver more efficient service.
How It Works
Imagine this: A customer calls and selects menu option 2 for order status updates. Thanks to call screening, you'll know their inquiry type before answering. This gives you time to pull up their order details, leading to a more professional and satisfactory interaction.
Here are some more ways your business can benefit from Call Screening:
- Be informed if the call was answered by a team member vs voicemail which can be especially beneficial for high-stakes businesses
- Knowing the menu option helps you ensure your customer speaks with the most qualified associate.
- Gain insight into customer preferences and trends by tracking menu options.
- Reduce customer frustration by minimizing the time they spend having to explain their needs.
Setting up Call Screening is simple - just one click activates this powerful feature. Once enabled for a menu option, call screening automatically applies to all associated phone numbers, including your forwarding numbers.
Start improving operational efficiency and customer interactions.
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